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Twitter Builds Relationships: An Example

2 Comments 23 September 2009

Food photography by Andy Chapman

It seems like we can talk until we’re blue in the face about Twitter and its benefits. But really, it all comes down to what my journalism professor used to say: “Show. Don’t tell.”

So, in lieu of watching my “feed” on Twitter (because it’s pretty cumbersome at this point in the game), I follow search queries a good bit of the time. I primarily use Tweetdeck for this purpose (but that’s another post). Yesterday, I ran across an interesting tweet that caught my attention. The link was to two photos of a hotel room – one quite striking, bright, welcoming. The other – well, dull and a bit roach-motel-esque in its appearance. The author of the brief blog post was seeking to explain how different a hotel room might appear if the photographer used the right equipment, perspective, light and skill. In a world where a massive number of travel decisions are made on the Internet, great photos have become even more critical. I agreed with the point and appreciated the incredible visual demonstration, so I “re-tweeted” the message. I had never had previous contact with @winterparkphoto in my life.

Later that day, I got a tweet back from @winterparkphoto. Here is how the conversation unfolded. (Keep in mind that if, for example, the tweet is @andyathalo, then it is the other person talking TO Andy in that case):

@resultsrev: how can I use Twitter to get this point out there to the right people?

@winterparkphoto: That was a good start. Lots of case studies. @andyathalo is our Twitter master – connect w him definitely.

@winterparkphoto (from @andyathalo): Ahem…did someone say we should meet?

@WinterParkPhoto: First off, Love your work. Checked out your website and your twitter pictures. Great eye. Pictures tell the story.

@WinterParkPhoto: Use twitter to educate people on what you do. Show don’t tell. The eye behind the camera matters. Show more examples.

@WinterParkPhoto: Find the places out there (with terrible pics) (that you want to work for) make friends, get on their radar.

@Andyathalo: Tell me more

Then, the conversation went private with DM’s (direct messages) as follows:

@Andyathalo: Brilliant advise thank you. If confirms something I heard from another person who knows Twitter culture really well.

@WinterParkPhoto: I’ve tried to make connections by following and listening for opportunities. You CANNOT start by pitching your services. Build relationships.

@Andyathalo: Yes, I agree. It’s about being patient. Even though Twitter is very much based on instant response and satisfaction.

@WinterParkPhoto: ok, and now one quick question to you. http://bit.ly/31qxHN what do you think of my photo. What could I have done better?

@Andyathalo: Like it!

@WinterParkPhoto: thx. Loved your fire escape shots. BTW what we just did, is exactly how I use twitter to build online relationships, bringing offline value.

@Andyathalo: Lighting and composition. A stronger light from one direction would give the food more depth and bring out more constrast and colour.

@Andyathalo: (((What type of photography equipment did you use?))) Are you a food photographer or food writer?

@WinterParkPhoto I used a digital rebel (from 2 years ago) the standard lens on it. http://bit.ly/CuCgq is another angle with more green in it. (touched up)

@WinterParkPhoto Neither. I’m a marketing guy. And we do a lot in the hospitality industry. I can usually get a shot or two of plated food, that gives our guys the idea that they need to REALLY go that route. I could eat desserts like that for a living though.

@Andyathalo: By tweet #3 I realized that. I can see how it works and you are a master at it. Let me know if I can help you at all.

@WinterParkPhoto: Now all I need to do is see if you have a great property or restaurant that needs some marketing help…particularly one in the Keys… :-)

By the way, here’s the link to the article that started it all:

Why should I use a professional hotel photographer?

Photo Credit: Andy Chapman

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The Results Revolution teaches local small business owners and community leaders how to strengthen and grow their local economies. The Results Revolution provides entrepreneurship training and marketing advice in the form of this blog as well as a weekly web TV show, e-mail newsletter and webinar. The Results Revolution was founded by Marianna Hayes Chapman & Andy Chapman, marketing consultants at HALO Business Advisors, who teach local marketers, small media companies and business development groups how to increase sales and create new revenue streams using social media and new media.

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