http://www.resultsrevolution.com/2010/07/consistency-is-a-customer-experience-requirement/ Connect. Learn. Grow Tue, 22 Nov 2011 17:59:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://www.resultsrevolution.com/2010/07/consistency-is-a-customer-experience-requirement/comment-page-1/#comment-795 How Long Does it Take for Social Media to Move the Needle? | Results Revolution Mon, 16 Aug 2010 20:11:35 +0000 http://www.resultsrevolution.com/?p=2867#comment-795 [...] The needle will never move if you don’t make what’s happening online and off-line cohesive and c... Inconsistency will leave you dead in the water. You’ll also be dead in the water if the left hand [...] [...] The needle will never move if you don’t make what’s happening online and off-line cohesive and c… Inconsistency will leave you dead in the water. You’ll also be dead in the water if the left hand [...]

]]> http://www.resultsrevolution.com/2010/07/consistency-is-a-customer-experience-requirement/comment-page-1/#comment-709 Marianna Hayes Chapman Wed, 04 Aug 2010 20:54:43 +0000 http://www.resultsrevolution.com/?p=2867#comment-709 Great thoughts - and so true, Haley! Great thoughts – and so true, Haley!

]]> http://www.resultsrevolution.com/2010/07/consistency-is-a-customer-experience-requirement/comment-page-1/#comment-701 Haley Montgomery Tue, 03 Aug 2010 16:27:24 +0000 http://www.resultsrevolution.com/?p=2867#comment-701 GREAT reminders, Marianna! I think one of the biggest mistakes we make in marketing small businesses is letting the "marketing" stop at the Facebook page or the storefront window. You really highlighted the OTHER areas that most impact customers. One of the barriers to consistency I find in working with small business clients is follow-through. It's so easy to "bite off" more than you can reasonably accomplish with every customer. That's why I think your question of "what can you do today?" is so valuable. It helps us focus on one thing at a time that can then become ingrained in our core systems for customer experiences. GREAT reminders, Marianna! I think one of the biggest mistakes we make in marketing small businesses is letting the “marketing” stop at the Facebook page or the storefront window. You really highlighted the OTHER areas that most impact customers. One of the barriers to consistency I find in working with small business clients is follow-through. It’s so easy to “bite off” more than you can reasonably accomplish with every customer. That’s why I think your question of “what can you do today?” is so valuable. It helps us focus on one thing at a time that can then become ingrained in our core systems for customer experiences.

]]> http://www.resultsrevolution.com/2010/07/consistency-is-a-customer-experience-requirement/comment-page-1/#comment-660 Ten Tips for Creating a Profitable Customer Experience | Results Revolution Thu, 29 Jul 2010 15:04:31 +0000 http://www.resultsrevolution.com/?p=2867#comment-660 [...] Andy and I are privileged in our work to conduct a lot of one-time consultations with small businesses who need a push in the right direction and an action list to help them take their small business marketing to the next level and create a more remarkable and consistent customer experience. [...] [...] Andy and I are privileged in our work to conduct a lot of one-time consultations with small businesses who need a push in the right direction and an action list to help them take their small business marketing to the next level and create a more remarkable and consistent customer experience. [...]

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