Community & Small Business Branding, Experience Economy, Main Street, Marketing Main Street

Preserve Your Community… Brand.

No Comments 22 June 2009

Whatever the process you undertake for your community – from Web development to branding to market analysis to business recruitment to marketing in general – the planning stage should be long enough to point you in the right direction and short enough to keep the momentum going into the implementation phase.

Plans are only as good as their implementation, and we’ve seen far too many plans sit in drawers idle… a waste.

The preservation of your community and business lays in the hands of the preservers… you. Your community or business stands for something, embodies something. It is something special. It holds a sense of place.

Your community or business BRAND is a reputation, not a logo.

With that in mind, the first step to preserving your community’s or business’ brand is to preserve your reputation.

What is your reputation? What experience do you sell? What do people believe, think, feel about you, your community, your business? How do you make sure they keep believing, thinking or feeling that?

If you don’t know, how will you preserve it?

Once you have defined the nature of your reputation, also known as your defined experience, then you can create physical symbols – a bank, so to speak – that will embody and safely hold your reputation, your experience, your brand. These concrete visual symbols will carry the weight of your consistent, well-defined and well-preserved brand and be the beacon that will shine your reputation – your brand – into your world. Your world is your target customer – old customers and prospective customers, your community of supporters and preservationists…

When you get the definition nailed down, the visual brand should have three parts:

  • Logo
  • Color scheme
  • Domain name

Slogans are optional. And sometimes used to excess, in my opinion. A great slogan is good. A bad slogan is harmful. No slogan backed by a great reputation and experience is the best.

It does come full circle, doesn’t it? A brand is just a reputation. It is the preservation of who you are as a community or business. With a well-defined reputation, you can create a physical, visual brand – or a logo, color scheme and domain name combo that embodies your reputation. And once you have this physical embodiment, you must continue to preserve your brand – your reputation – by continuously upholding, even enriching, your experience and allowing your supporters to help you in the business of preservation. Brand preservation is a community effort and the community is larger than your city limits.

What do you think? How has your branding experience worked? Has the planning led to great implementation? Tell us your stories so we can all learn.

Amplify

America’s Main Street Marketing Experts, Authenticity, Community & Small Business Branding, Facebook, Featured 1, Marketing Main Street, Social Media, Video and YouTube

Show Us Your Goods… Downtown's Gone Wild!

No Comments 19 June 2009

Create a Video for Your Community, Post to Facebook for a Chance to Win a Web Site and More

Create a Video for Your Community, Post to Facebook for a Chance to Win a Free FLIP Camera, Community Web Site and More!!

Calling all Main Streets & Communities!

Pull out your video cameras… it’s time to build the next generation of web content and build some buzz for your downtown.

It doesn’t have to be professional or even serious. But it does have to be video… about your downtown.

Concise, buzz-worthy, insider scoop. What the world doesn’t know – but should know – about your district. Fun, funny, or even a negative spoof – grab the world’s attention and think like your customer. Make us look twice, but keep it clean if you know what we mean.

Minimum 30 seconds – maximum 3 minutes.

Post on the Team HALO Facebook Page by MIDNIGHT ON OCTOBER 1, 2009 (YEP, EXTENDED!!) along with any comments or pertinent info we should know (like who’s submitting it).

Team HALO (Marianna Hayes, Andy Chapman, Amy Meadows, Eric McCully & Laura Busby) will name 10 semifinalists to be posted on our YouTube channel and promoted widely through the Main Street network and beyond.

Once the semifinalists are named, voting will be opened for viewer’s to vote on their favorite video (details to be announced shortly). The top three favorites (based on ratings and number of voters) will all be winners. (See our blog post about how to WIN the viewer’s choice voting contest – and also a GREAT tactic for expanding your reach with social media in general.)

THIRD PLACE wins a free FLIP video camera (valued at over $250).

SECOND PLACE wins a free downtown Social Media Strategy Program by America’s Main Street Marketing Experts (valued at over $2500).

FIRST PLACE wins a free downtown seminar by America’s Main Street Marketing Experts and a complete Results Revolution Web Site Makeover (valued at over $10,000). UPDATE 7/18/09: First place winners may now CHOOSE between the first option OR they may receive a Team HALO Revolutionary Market Analysis package also valued at over $10K. YOU CHOOSE!!! Now, how’s that for exciting?

Qualified Entrants: Main Street organizations, downtown development, business districts, or Chambers of Commerce.

Random Information: I’ve already been asked about how a small community can possibly compete with larger population centers. Well, think creatively – because, if you haven’t heard, I believe that social media is the great equalizer. So, to help you make the most of your opportunity here, we’re going to be posting lots of information that should give you ideas on how to WIN the viewer’s choice if you make it that far. But better than that – ideas that will help you WIN every day of the week on little or no budget using social media in a smart way – not a big budget sorta way. Stay tuned, and get those video cameras going!

Update on 7/19/09: How to post your video to our Facebook page: We have enabled our WALL for you to EITHER link your video from an existing YouTube or other supported video feeder that Facebook supports. For example, YouTube gives you a link to use when embedding their video on another site. Copy and paste that code into the “link box” on our wall, and you’re all set. OR we have also enabled our fans to post video straight from your computer using Facebooks Video App. Just click on “upload video” icon when making a new post on our wall, and follow their instructions. Be sure to either embed your information in the video or post it to our wall as well. Keep in mind, you MUST be a FAN of our page before you can post stuff to our wall. That is a one click deal, so go ahead, become a fan.

Amplify

Community & Small Business Branding, Experience Economy, Getting Results, Main Street, Marketing, Marketing Main Street, Small Business, Small Retail Business, Success in this Economy

Marketing Main Street: Shipping Box Marketing

No Comments 31 October 2008

http://www.psfk.com/2008/10/pic-family-business.html – photo taken at EAT Sandwich Store in Heathrow Airport near London. Everything about the label and box is customized with messages about food and eating.

Think about how often brown shipping boxes get re-used. Or left laying around the house. Or on the curb. Or moved around. And just plain LOOKED at while in use. And how about the people who see the box while it's in transport. It doesn't cost must to upgrade to a box that has some marketing on it. That extends your customer experience just a little more. Go all the way with it. This company did.

Eat Heathrow

Technorati Tags: Del.icio.us Tags: Furl Tags:

Amplify

Attitude and Success, Community & Small Business Branding, Getting Results, Marketing, Small Business, Small Business and Google, Success in this Economy

Ever felt threatened by a new competitor in your market?

No Comments 30 October 2008

As a small business owner, have you ever felt threatened by a new business entering your market – or by increased marketing by a competing business? If so, I challenge you to reconsider that perspective – and look for ways to benefit from the increased competition.

Case Study from the Internet Browser market posted at Slashdot this morning:

"Opera CEO Jon S. von Tetzchner confirms that new entrants in the browser market are raising awareness on the mainstream Internet community
about the availability of alternatives to the ubiquitous Internet
Explorer. 'How has the emergence of WebKit and Chrome changed the
market for you?
JvT: The effect of Chrome so far has been 20 percent more downloads
every day. It's fairly logical when you think about it, because the
biggest hurdle we have is all those people that don't realize there's
an alternative in the market. Now, with the launch of Chrome there's
focus on the choice of browsers in the market.'

There is a basic concept known as the "cluster concept" that says that groups of similar businesses usually perform better as a group (ie. everyone benefits from the power of the group) than businesses operating in a vaccum.

What can you do to "ride the coattails" of the marketing budget, increased awareness, or initial shopper curiosity that occurs when a new business moves to your neighborhood? Turn the competitive threat into an opportunity.

Also, check out Laura Ries thoughts on this basic subject today on her very thorough blog post "How and When to Attack."

Technorati Tags: Del.icio.us Tags: Furl Tags:

Amplify

Community & Small Business Branding, Curb Appeal, Experience Economy, Getting Results, HALO Business Advisors, Main Street & Small Business Web Sites, Marketing, Marketing Main Street, Marketing Speaker, Small Business

Windows Matter – Ask Amy Meadows!

No Comments 03 September 2008

After my presentation at the National Main Street Conference this past spring in Philadelphia, PA, we got a delightful phone call from a gal named Amy Meadows inviting us out for drinks. She wanted to partner up with us – and wow did we agree! Amy is a dynamite personality with experience that means business.

Amy did the windows for the iconic and historic Marshall Field’s Department Store in Chicago – yep, THAT Marshall Fields – for the better part of her career. And now, she’s helping small business owners JUST LIKE OUR CLIENTS – have fabulous windows, displays and curb appeal. She is an artist with a heart for small business and downtown success – and we were instantly a match made in heaven (and I don’t think that was the Pinot Grigio talking).

Since that time, Amy has become a cherished friend and colleague, and she even let us design her web site. Phase one is complete, and, not to brag, but Amy sent us the sweetest note that I just have to share with you.

"Hats off to Halo Business Advisors and
Fox Web Co for my gorgeous website! This marked my first journey into the
world of web marketing and brand exposure. While there are many perfectly
fine "local" web site developers, I felt strongly that I
needed to partner with an independent firm in order to be more than just a
template. In addition, I felt that this could become more complicated than most
as this site needed to not only promote but create my new business.

"Working with the team was a terrific
experience . . .frequent discussions regarding the look, content and flow of
the site, timely reviews and approvals and valuable feedback as the site
was built–what was possible vs. what was reasonable, how it looked vs. how it
worked, etc.

"As a consultant, I challenge
business owners and others to closely examine the impressions that they create
by way of appearance, signage, displays and marketing, including
websites. I stress the importance of looking beyond off-the-rack signage,
propping and more. Given  that this was both my mission and my
message, I couldn’t very well go with just any old website design, now could I?

"Many thanks again and I look forward
to our future collaborations!"

Be sure to check out Amy’s new web site (and check back often because Phase Two expansion is already in the wings) – but more than that, consider the value of her services to your business or business community. Team HALO’s "Look that Sells" presentation is the perfect compliment to Amy’s hands on teaching approach. And not only do windows matter, windows SELL. And that’s an idea we can all support.

Thanks, Amy!

Amplify

America’s Main Street Marketing Experts, Community & Small Business Branding, Customer Retention, HALO Business Advisors, Marketing, Marketing Main Street, Planning & Goal Setting, Smart Strategy, Strategic Plan

Take Me Away to Tunica – Tunica Take Me Away

No Comments 17 March 2008

Tunica_hollywood
The last week in February, Andy, Trisha and I had the privilege of working with the Tunica Chamber of Commerce and Tunica Main Street on some strategic planning for the downtown district in the town of Tunica. We spent three days working on site where we got to know the wonderful people of Tunica – the leaders, the business owners, the customers. We got to experience the wonderful food of Cafe Marie, the Blue and White Restaurant and The Hollywood Cafe (where we attended a tourism familiarization tour event for tour bus operators and where Andy joined blues musicians on stage for a couple of songs – thank you Webster and Bill!). We got to tour homes at the new Tunica National development, and got to learn not just about the building and business inventory of their downtown – but the true heart and soul of the community.

Streetscape_tunica
The Town of Tunica has a tremendous asset in their downtown district. They have what many would only dream of having – they have millions a year visiting a major tourist destination located only a few miles away. We are so pleased to have had the opportunity to work in this tremendous community – made stronger by its citizens and the hearty dose of enthusiasm and energy that they all possess.

We made many friends – and we look forward to helping this downtown blossom by recruiting new businesses, working more closely with its partners to be a part of a total package both visually and Southernpecan_coffee_tunica
literally, and seeing the customers flock to enjoy this true Mayberry in the Mississippi Delta.

Photos: (top) Trisha, Bill Cantor with the Tunica Convention and Visitor’s Bureau, and Marianna enjoy the music and fried dill pickles at the Hollywood Cafe in Tunica. (middle) View of Tunica’s Main Street. (bottom) Team HALO voted 1251 Place’s Southern Pecan coffee the very best around. Be sure to stop in for a sip and take home some for yourself. We found this delightful interiors and gift market to be top notch.

Amplify

Authenticity, Community & Small Business Branding, Experience Economy, Getting Results, Success in this Economy, Viral Marketing

The Historic Blue & White Restaurant – A Theme-Based Customer Experience That Works

No Comments 17 March 2008

Blueandwhite_signLong before the Blues were cool, a roadside diner on Highway 61 in Tunica, opened its doors as a place where travelers could get some good food and "fill-er-up" at the adjoining Pure Filling Station.

Today, this restaurant stands the test of time by sticking to what it does best – soul food in a "blue and white" themed setting made complete with smiling faces, quick service and the best danged hand battered onion rings anywhere around.

Blueandwhite_trisha_3Blueandwhite_barstoolsYes, this is a theme that’s standing the test of time, and if you’ve thought about using a theme in your business, this restaurant is a great case study for you to admire. This is a case of great branding – established long before branding was a buzz word. And it just goes to show how taking something unique to an extreme can make a business.

They didn’t just put in some blue bar stools (which they did) and some blue and white paint (which they did). They went the distance with blue Coca-Cola glasses, blue straws, blue and white branded coffee mugs, blue and white tables, chairs, signage, t-shirts, employee dress, plates that are white with a blue rim, and so much more. It’s blue and white done well… And it works. It’s a fun experience, a tasty experience, and best of all, a memorable experience.

 

Photos: (top left) The Blue & White Restaurant’s historic sign standing high above Highway 61. (middle right) Our Assistant Marketing Coach and dining diva Trisha Switzer enjoying an ice cold Coca-Cola. (bottom left) Blue and white abounds inside the historic Blue & White Restaurant. Here, the blue bar stools and memorabilia shine.

Amplify

Sign up to receive posts by e-mail

Your E-mail Address:

About Marianna Chapman

For the past 15 years, Marianna Chapman has been creating game-changing big ideas resulting in big returns for dozens of businesses and communities across the U.S.

Today, Marianna and her team help business and non-profit clients at Big Idea Company, Inc., writes the Results Revolution blog, serves as Executive Editor for Eat Cities, LLC media outlets, and is a frequent speaker to national and regional conferences.

Marianna is a professional problem solver and rainmaker for hire.

Ad Ad Ad Ad

Media Mentions





Entrepreneur.com
American Express OPENforum
MSN Business on Main
Return on Behavior magazine
SnapRetail
NFIB.com
Mississippi Business Journal
Greater Jackson Business
Clarion Ledger

© 2012 Results Revolution.