Community & Small Business Branding, Experience Economy, Main Street, Marketing Main Street

Preserve Your Community… Brand.

No Comments 22 June 2009

Whatever the process you undertake for your community – from Web development to branding to market analysis to business recruitment to marketing in general – the planning stage should be long enough to point you in the right direction and short enough to keep the momentum going into the implementation phase.

Plans are only as good as their implementation, and we’ve seen far too many plans sit in drawers idle… a waste.

The preservation of your community and business lays in the hands of the preservers… you. Your community or business stands for something, embodies something. It is something special. It holds a sense of place.

Your community or business BRAND is a reputation, not a logo.

With that in mind, the first step to preserving your community’s or business’ brand is to preserve your reputation.

What is your reputation? What experience do you sell? What do people believe, think, feel about you, your community, your business? How do you make sure they keep believing, thinking or feeling that?

If you don’t know, how will you preserve it?

Once you have defined the nature of your reputation, also known as your defined experience, then you can create physical symbols – a bank, so to speak – that will embody and safely hold your reputation, your experience, your brand. These concrete visual symbols will carry the weight of your consistent, well-defined and well-preserved brand and be the beacon that will shine your reputation – your brand – into your world. Your world is your target customer – old customers and prospective customers, your community of supporters and preservationists…

When you get the definition nailed down, the visual brand should have three parts:

  • Logo
  • Color scheme
  • Domain name

Slogans are optional. And sometimes used to excess, in my opinion. A great slogan is good. A bad slogan is harmful. No slogan backed by a great reputation and experience is the best.

It does come full circle, doesn’t it? A brand is just a reputation. It is the preservation of who you are as a community or business. With a well-defined reputation, you can create a physical, visual brand – or a logo, color scheme and domain name combo that embodies your reputation. And once you have this physical embodiment, you must continue to preserve your brand – your reputation – by continuously upholding, even enriching, your experience and allowing your supporters to help you in the business of preservation. Brand preservation is a community effort and the community is larger than your city limits.

What do you think? How has your branding experience worked? Has the planning led to great implementation? Tell us your stories so we can all learn.

America’s Main Street Marketing Experts, Authenticity, Community & Small Business Branding, Facebook, Featured 1, Marketing Main Street, Social Media, Video and YouTube

Show Us Your Goods… Downtown's Gone Wild!

No Comments 19 June 2009

Create a Video for Your Community, Post to Facebook for a Chance to Win a Web Site and More

Create a Video for Your Community, Post to Facebook for a Chance to Win a Free FLIP Camera, Community Web Site and More!!

Calling all Main Streets & Communities!

Pull out your video cameras… it’s time to build the next generation of web content and build some buzz for your downtown.

It doesn’t have to be professional or even serious. But it does have to be video… about your downtown.

Concise, buzz-worthy, insider scoop. What the world doesn’t know – but should know – about your district. Fun, funny, or even a negative spoof – grab the world’s attention and think like your customer. Make us look twice, but keep it clean if you know what we mean.

Minimum 30 seconds – maximum 3 minutes.

Post on the Team HALO Facebook Page by MIDNIGHT ON OCTOBER 1, 2009 (YEP, EXTENDED!!) along with any comments or pertinent info we should know (like who’s submitting it).

Team HALO (Marianna Hayes, Andy Chapman, Amy Meadows, Eric McCully & Laura Busby) will name 10 semifinalists to be posted on our YouTube channel and promoted widely through the Main Street network and beyond.

Once the semifinalists are named, voting will be opened for viewer’s to vote on their favorite video (details to be announced shortly). The top three favorites (based on ratings and number of voters) will all be winners. (See our blog post about how to WIN the viewer’s choice voting contest – and also a GREAT tactic for expanding your reach with social media in general.)

THIRD PLACE wins a free FLIP video camera (valued at over $250).

SECOND PLACE wins a free downtown Social Media Strategy Program by America’s Main Street Marketing Experts (valued at over $2500).

FIRST PLACE wins a free downtown seminar by America’s Main Street Marketing Experts and a complete Results Revolution Web Site Makeover (valued at over $10,000). UPDATE 7/18/09: First place winners may now CHOOSE between the first option OR they may receive a Team HALO Revolutionary Market Analysis package also valued at over $10K. YOU CHOOSE!!! Now, how’s that for exciting?

Qualified Entrants: Main Street organizations, downtown development, business districts, or Chambers of Commerce.

Random Information: I’ve already been asked about how a small community can possibly compete with larger population centers. Well, think creatively – because, if you haven’t heard, I believe that social media is the great equalizer. So, to help you make the most of your opportunity here, we’re going to be posting lots of information that should give you ideas on how to WIN the viewer’s choice if you make it that far. But better than that – ideas that will help you WIN every day of the week on little or no budget using social media in a smart way – not a big budget sorta way. Stay tuned, and get those video cameras going!

Update on 7/19/09: How to post your video to our Facebook page: We have enabled our WALL for you to EITHER link your video from an existing YouTube or other supported video feeder that Facebook supports. For example, YouTube gives you a link to use when embedding their video on another site. Copy and paste that code into the “link box” on our wall, and you’re all set. OR we have also enabled our fans to post video straight from your computer using Facebooks Video App. Just click on “upload video” icon when making a new post on our wall, and follow their instructions. Be sure to either embed your information in the video or post it to our wall as well. Keep in mind, you MUST be a FAN of our page before you can post stuff to our wall. That is a one click deal, so go ahead, become a fan.

America’s Main Street Marketing Experts, Curb Appeal, Main Street, Marketing Main Street

Creative Use for Empty Storefronts on Main Street

No Comments 18 May 2009

Block after block, empty storefronts can signal an economic decline–or a terrific opportunity!

I recently had the chance to participate in the execution of Target’s first pop-up shop in the Midwest.  Designed by David Stark Production in NYC, the Bullseye Bazaar occupied an empty space along Chicago’s Magnificent Mile. . .prime real estate! With the creative use of wall coverings, flooring, fixtures and signage, the space was transformed into the best of both worlds–Target products and Target prices in a fun, unique shopping experience.

So, what’s the catch?  There are Target stores all across Chicagoland–what makes this location special?

It was only in business for 3 DAYS!

I can’t help but think that there are ways to reinterpret this approach . . . it needn’t be an option only for big businesses in big cities (with big budgets!)

Consider the following possibilities–which of these could work for you?

  • A limited-run gallery for area artists or students, perhaps as a working studio?
  • A chance for a potential business to take a “test drive”?  Gauge traffic, customer interest, etc.
  • A special occasion venue?  Who doesn’t want to see and be seen?
  • Rent or donate windows to market a specific promotions?  Breast Cancer Awareness in October, Back to School in August, etc. ? In these situations, full-size graphics applied to the glass eliminates any need to direct energy or attention to the inter.

Moving ahead, you will need to:

  • Identify one key location–visible, desirable and user-friendly.
  • Establish occupancy parameters and timetables–I recommend one week limits. Tenants who linger, promotions past their expiration dates. . . avoid situations that erode the “gotta go there NOW” energy that you’re working to establish.
  • Clean, paint and light the facade, windows and interior.  Don’t skimp on this!
  • Give it a name.
  • Post photos/floorplans of the space on your website.
  • Extend an invitation to your first occupant and be prepared to help offset the cost.

When the Bullseye Bazaar opened, the line of customers circled the block. Those customers could easily snag the same Mossimo shorts or lemonade pitchers at their Target but that wasn’t the point–this was a “happening”, a very limited run and couldn’t be missed!

Authenticity, Blogging, Facebook, Getting Results, HALO Business Advisors, Main Street, Marketing, Marketing Main Street, Marketing Mistakes, Small Business, Smart Strategy, Social Media, Strategic Plan, Success in this Economy, Twitter

Networking at a conference: Pre-planning is a must.

No Comments 01 March 2009

With your target objective (mission) and goals in clearly defined, it's time to start planning, researching and taking action. With our planning for the National Main Street Conference, we really only had about two weeks of firm planning time.

Here is how I broke down the planning: logistics, action items tied to goals, contacts and packing.

For me, the list proved to be a bit daunting. I am a perfectionist, and on occasion bite off more than I can chew. This conference wasn't the only thing on my plate after all. I have small business owners that I consult each week and projects and other speaking engagements to manage. Knowing all of this, I must say I did a fine job of making my lists, then editing myself.

I cannot state this any more strongly for those planners among you: there are plans that will save the world – but require the moon's sacrifice in order to happen. And there are the plans that work, that achieve real, measurable results – because, quite simply, the plan was edited into reality.

I am a journalism student by training, so with list in hand, I took out my trusty red pen. I found it helpful to actually categorize my action items by those tactics that would produce the most bang for my buck with no regard to my personal comfort level. Some of the items would require me to get outside of my actual personality in order to produce the greatest results for the least effort. (Now that is what I call LEAN THINKING.) The categories led me to basically edit into oblivion every tactic that wasn't an all-star. What we ended up with, I believe (and I may be wrong), we've ended up with a more flexible schedule that will allow us to take advantage of opportunities as they present themselves while securing PRE-conference certain appointments and plans that have us well on our way to achieving our target objective.

Let me explain:

Tactic that got the red ink:
- Drinks and appetizers for a large group of folks, many of whom we don't know. Would have required a fair amount of planning, organization and time spent inviting, etc.

Instead…
- Made lunch appointment with a state coordinator to discuss upcoming opportunity to speak for the first time in this state.

We did set some meet-ups and lunch dates in advance of the conference, all scheduled for the first two days. This leaves us time to build new relationships over a meal, coffee or drinks later in the conference schedule, if needed. We used the list that the conference provided of registered attendees as well as our existing contacts in order to schedule valuable encounters.

We also took the time pre-conference to promote our attendance at the conference on social networking sites like Facebook, LinkedIn, Plaxo, and Twitter. We also offered some valuable information and information of our attendance via the Main Street members only listserv to which we are members. Even now, you can follow the conference at the Twitter hashtag we created at #MainStreet09.

We have an on-site goodie in store, too… stay tuned, so you don't miss valuable small business owner survey results that will be available to conference goes FIRST, before we post it on our web site.

Small business tip: Making plans BEFORE you get to the event in order to maximize your time AT the event.

P.S. For real live blogging of the actual conference sessions, etc.
check out the official conference blog which is very well done so far
at Main Street Live 09. You can get an insider's perspective as the staff of Michigan Main Street live blogs the conference on their blog (What can we say? They are our star student!). And you can follow the conference on Twitter at #MainStreet09.

Authenticity, Blogging, Getting Results, HALO Business Advisors, Main Street, Marketing, Marketing Main Street, Marketing Mistakes, Measuring Marketing, Networking, Planning & Goal Setting, Small Business, Smart Strategy, Social Media, Strategic Plan, Success in this Economy, Twitter

Making the Most of a Conference

No Comments 28 February 2009

Andy and I arrived in Chicago this morning to mix and mingle among the conference goers at the National Main Streets Conference happening now through Wednesday of next week. Notice, I didn't say that we came here to attend the conference. Because we really didn't.

Hopefully, that statement doesn't highly offend those of you reading this, but this is a key point to attending a conference, trade show, market, etc. where lots of folks you know or need to know are also attending. As we (Team HALO) live blog this event throughout the next few days, you'll hear us talk a bit about the content of the conference – mostly from interviews conducted from attendee viewpoints, some of our own application (it is our blog after all), and possibly some speaker interviews. However, most importantly – and of most value to you – our small business constituency – will be our play-by-play application of our success and failures as we seek to make the most of the opportunities that present themselves this week. It is our goal to do all we can to meet, greet, find follow-up opportunities, etc. so that we can most efficiently and effectively help you, the small businesses across America that call Main Street your home. Our live blogging will mostly consist of the steps we've taken to achieve our goals – and the steps you can also take to achieve yours in similar circumstances.

So, let's dive right in… what are our goals for this conference, after all? As with any business venture, great or small, we will never know if we've arrived or how best to get to our goals if we have no road map. Goals are specific and measurable and targeted – when accomplished, they add up to success. Let me put our strategic planning in perspective for you:

Context: For the first time in three years of attending this conference (I know, we're young tikes still at this Main Street stuff), we are not presenting. We originally had a scheduling conflict and were not planning to attend this year at all. Then, at the last minute, plans changed and opportunity availed itself. We had approximately two weeks to plan our trip and set our goals.

We could not set goals without admitting that for one year concluding about six months ago, our business suffered periods of inconsistency in service stemming from personal matters that are now resolved. Having taken steps to protect our business from these sorts of issues again, then restructuring our business entirely to meet the demands of a new economy and the budgets of small business owners, re-defining our mission with laser sharp precision and marking the past six months as evidence of the measurable results we provide (not to mention the other eight great years prior to the fumble), Andy and I confidently went about the business of setting goals and a budget for attending this conference. With no presentation to prepare and no scheduling limitations (I must admit this left me feeling quite liberated), we set a primary objective and five goals for our conference attendance.

Target objective (basically the same as our 2009 mission statement): Open doors that allow us to encourage and equip hundreds of Main Street businesses towards success and profitability in 2009-2010.

Here are a couple of our goals for achieving that outcome through conference attendance (we can't give away all our secrets, can we? Maybe later.):
1. Meet and secure follow-up opportunities for further discussion (relationships are all we are looking for – not business deals) with three targeted people of influence (we identified them and set a plan for meeting them).
2. Leverage our attendance at the conference to raise awareness for our work with Main Street businesses across social media networks and at the conference in general.

Small business tip: Both budget and goals should be well researched and
well defined prior to making any firm commitments like registration
fees, hotel reservations, etc. Wise business owners (and non-profit execs) test the waters as
much as possible PRIOR to spending any money. A target objective with 3-5 measurable goals sets the framework for success.

Stay Tuned: Next post will give you a sneak peak into our pre-conference planning.

P.S. For real live blogging of the actual conference sessions, etc. check out the official conference blog which is very well done so far at Main Street Live 09. You can get an insider's perspective as the staff of Michigan Main Street live blogs the conference on their blog (What can we say? They are our star student!). And you can follow the conference on Twitter at #MainStreet09.

Facebook, Getting Results, HALO Business Advisors, Main Street, Marketing, Marketing Main Street, Marketing Speaker, Non Profit Marketing, Small Business, Small Retail Business, Smart Strategy

Facebook for Organizations and Businesses… Page or Group?

No Comments 23 February 2009

We get this question a lot, so I thought I would post the question and answer here.

Question:
Which Facebook option is better for my business or organization? A PAGE or a GROUP?

Answer:
Facebook defines groups and pages differently, and upon reading their definition – and having intimately used both – our official position is to follow the Facebook rules for best success. Facebook_groupvspage photo

This means that if you are the official representative of your Main Street program or the owner of your business or the executive director of a non-profit organization, etc. then it is advisable that you start a PAGE that allows others to become FANS of your organization or business.

If you are a volunteer or individual seeking to raise awareness and support for an organization, topic, issue, etc., then you should start a GROUP page and invite folks to join your group if they are like minded.

To give an example of how to properly use GROUPS, a group of businesses or citizens could band together, name a leader and promote a GROUP on Facebook to rally citizens to participate in ongoing efforts to hold local officials accountable. This group of citizens is an UNofficial collection of like-minded people pursuing a goal. There could be many of the same sorts of GROUPS pop up, even within the same community, and that is allowable under Facebook rules. GROUPS are basically a free speech forum to meet and gather likeminded individuals.

As for PAGES, Facebook contends that they must be "official." Therefore, there will only be ONE Facebook PAGE for the Michigan Main Street Center, for instance, because they are the official organization and promoter for Michigan Main Street programs at the state level. Similarly, Swagger Gifts' Facebook PAGE will be the one and only because she is the official owner and promoter of Swagger Gifts in Cary, North Carolina. And there will only be one Team HALO Facebook PAGE, and we will administer it, because it is our official presence on Facebook.

Facebook PAGES provide a lot of promotional flexibility, professional image and communication features handy for those pursuing strategic marketing vs. the GROUPS option. But never fear, if you've made a GROUPS page but would now choose the PAGES option, Facebook will help you convert it, just ask them.

More information is available on this Facebook Help page under PAGES. (You will likely need to be logged in to Facebook to view any Facebook content including this and the links shown above.)

Small Business Marketing Tip: The bottom line is that you should be on Facebook with a personal profile and a PAGE for your official business or organization. Just get on there and start to learn the ropes. You should participate and encourage your employees to do the same (within reason of course). Your business will be better for it.

Soon, we'll address specific Facebook marketing tactics and strategies to give you an edge in your Facebook network. We also present this information in our small business seminar called Marketing Tactics that Will Work Right Now. 

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Next Week

March 16, 2010 at Noon CST


GUEST

Grace Bateman

Topic

E-commerce, Samples as Marketing, Social Good as a Marketing Tactic

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