Results Revolution » Planning & Goal Setting

Pulling Up Weeds

Marianna Chapman — Sat, 16 Apr 2011 14:00:16 +0000

In last week’s Promo Ideas e-letter, I made a garden analogy when talking about bad habits that sneak into our business… I correlated those bad habits with weeds in our garden. Spring is wonderful in a lot of ways, but one of it’s shortcomings is the emergence of a fresh crop of weeds in the garden and flowerbeds. In order for our gardens to produce at peak, those weeds must go. And the same holds true in business.

I challenged my readers to identify those weeds in their own business, and here I’d like to walk through some of the ways that I’ve found work for me when I need to banish bad habits from my business life. You’ll have others I imagine, and I hope you’ll share them in the comments section.

1. Focus on cultivating healthy habits.

I’m a farmer’s daughter, so I’ve learned a few life lessons that way growing up. One is that bad weeds have a hard time flourishing in the midst of a lot of other healthy plants. Now, some will, and they will need to purposefully be eliminated. However, at the same time that you are removing weeds, you must replace them with healthy plants. Or the weeds just grow back.

The same is true in business. At the same time that you purpose to quit doing things wrong; you have to start doing things right. You need to determine what the correct and healthy habit is—then start doing that—and stop doing the bad one. Focus on how consistent you are with doing the right thing—and celebrate your wins—rather than focusing on not doing a bad thing and beating yourself up over missteps.

2. Write down your plan, goals or resolve.

Decide what needs to change – then write it down. Maybe you write it on a napkin or a post-it note. Maybe you e-mail it to yourself or set an alarm on your phone to remind you every day. It doesn’t matter how low-tech or high-tech… stats show that when you write something down, it has an exponentially greater chance of actually happening. That chance gets better and better as you refer to your plan daily and challenge yourself daily as you develop those new habits.

3. Attack the process in bite-sized pieces.

You didn’t develop those bad habits overnight, and they won’t quit happening overnight. When I gain a little weight, it takes time and a lot of bad eating habits to put on the pounds. And as such, I can’t lose that weight overnight, no matter how much I wish I could. Instead, divide up your goals into smaller, even daily, incremental steps. Then attack those bite-sized pieces one bite at a time.

4. Each day is a new day.

Without a doubt, none of us are perfect. As such, our path to better habits and achieving our goals will be riddled with backsliding or missteps or just not getting things done. Free yourself from the slavery of perfection and clean the slate everyday when you end your day. Wake up refreshed and re-energized to pick up on the right track wherever you left off. Every day is a new day, and there is no sense in beating yourself up over what you did or did not accomplish the day before. If you’re always looking backwards, you’ll never go forward. Purpose each day to start fresh no matter what successes or failures happened yesterday. The success of yesterday doesn’t guarantee success today, and just as much, the failures of yesterday don’t mean you’ll fail today. Chin up. Feel free to succeed. Review your written goals. Go do something good. Even revolutionary!

Photo Credit: kusine

My Three Words for 2011

Marianna Chapman — Thu, 13 Jan 2011 02:48:07 +0000

Last October, Chris Brogan generously bought our breakfast at a little downtown Mobile, Alabama cafe – which really wasn’t playing fair after he had already spent so much more of his time investing in our ideas… Andy and I got a lot of value that morning – so much that thanks doesn’t begin to cover it. (On second thought, maybe I can pay him back by exporting grits to New England?).

Beyond what happened that day, there is one concept that I think Chris originated that has really encouraged me a lot – it’s his idea about “three words.”

Embedded Words

Last year I toyed with the “three words” concept a lot, and I just took some time to get my sea legs under me on this idea. My take is that the three words are like a short term mission statement for me, and as such and not wanting to be flippant about it, I literally took a year to think about this and when the clock rolled over to 2011, my three words for 2011 were already concretely etched in my mind and have been driving my work everyday of this year (and okay, for a wee bit before). I talk about them, and I frame my business and life around them… at least for this year… until a new season comes around.

Kings, Diplomacy, Advocacy

Kings. This is one of Chris’ 2010 words. And while I’m getting bored with him having all of the good ideas first, I have to say that this one really gelled with me, and I can’t escape having it on my list this year. Kings have kingdoms. Kings can find other kingdoms with which to partner, kings wear crowns and kings conduct diplomacy and advocacy. Kings meet with other kings and support them. Sometimes they even help create other kingdoms. I want us to act more kingly (or queenly as the case must be for me). I want to be a servant king without wasting time – mine or anyone elses. I want to be wise. I want to meet other kings and create kingdoms and train new kings. Kings have authority, confidence… good kings are trusted, valued, and are ultimately – servants of their kingdom. I want to be about all of that – and we are on that path with the infancy of new business models (new kingdoms) that will support local businesses and specific geographic areas in new ways during 2011.

Diplomacy. Competition is out; diplomacy is in. Webster’s says (among other things) that “in an informal or social sense, diplomacy is the employment of tact to gain strategic advantage or to find mutually acceptable solutions to a common challenge, one set of tools being the phrasing of statements in a non-confrontational, or polite manner.” Diplomacy is, at its core, about partnerships and trust. It’s about relationships, respect, and mutual benefit. Diplomacy is equal opportunity: with superiors, equals and up-and-comers. Diplomacy should stretch us and our ideas to better places and benefit lots of people beyond ourselves.

Advocacy. I want to stand up for those that need help. In some way of late, that is why my passion for local business has only grown – not weakened. As I’ve seen government efforts largely fail and small business owners grope for new ways to find success, I’ve sought to not just help – but become an advocate in various ways. My heart is to put myself aside and pour out my life in service to others – my family, my friends, those who can’t help themselves (the homeless, unemployed, orphaned) and on a work front: local businesses. Advocates go to bat for someone that needs help and stands in the gap to make a way for things to get better. Advocates fill a need and reinforce another’s position. I encourage and will pursue customer advocacy a lot this year to help businesses and my own projects provide remarkable customer experiences, to build customer loyalty, to grow customer communities and reach new kingdoms of customers. I want to serve how our kingdoms need us to serve – not continue to serve in the way that we always have – that seems like an advocate sort of thing to do.

Lastly, I can’t help but throw this out there…. After a year of simmering on the idea of three words, I also narrowed down a bigger theme that I instituting as my personal and business purpose statement. It’s not a word so much as a short phrase – but it’s about a concept that we all struggle with at one time or another. It’s about going the distance – not fading in the last inning. It’s about finding completeness and pursuing things to the end. It’s about doing my best until it’s done – and nothing short. It’s about never looking backwards and being defeated by past mistakes – and about looking forward to what I can do now – and in the future. My fourth word (well, phrase) of the year will last well beyond 2011. “Finish well.”

More “Three Words”

Following are some other blog posts out there following this same theme using the “three words” for guiding their year. These are some ideas that might guide you – and encouraged me to read. I hope you find them encouraging, too.

Chris Penn’s three words do not disappoint. He is always a genius and makes everyone think harder.

Beth Kanter’s three words post includes a nice chart and some cool references… She’s a smart thinker.

Michelle Wolverton challenged me with her choice of “fearlessness.” Plus, I hear she’s from the South, so she must be awesome.

Susan Murphy has three great ideas in her three words – but I like the concept of “intersections” the best – kinda fits well with some of my words as well… good stuff.

What three words will guide your business this year?

Photo credit: 24oranges

Set Your 2011 Business Goals

Marianna Chapman — Mon, 10 Jan 2011 18:46:45 +0000

Editor’s Note: This is a post in the “How to Create a 2011 Local Business Marketing Plan”* series. Some of it will be shared here on [resultsrevolution.com]. The rest will be shared via my free newsletter. Get the newsletter to get the full planning series.

Do you have your business goals for 2011 etched in stone yet?

If not, it’s time to take all of those notes out of your notebook and do something with them. (If you don’t know what I’m talking about, sign-up for our e-mail newsletter and forward me your confirmation – I’ll send you the back issues of our planning series so you can catch up).

How to define your goals for 2011.

1. Of all of the notes in your notebook over the past few weeks, go through and circle the things that stand out as MOST IMPORTANT. It’s time to pick priorities and create focus. It’s time to hone in on some themes that will describe your 2011.

2. Group the CIRCLED ITEMS into categories. Usually the things that we deem priorities usually could be grouped together in themes or categories. Maybe several of your items have to do with financial issues – sales growth, financial responsibility, decreasing debt, cash flow management, payroll issues, your own earnings, etc. If so, put all of those items together under a category called FINANCIAL. And so on for the rest of the circled items.

3. Usually folks end up with only 3-4 categories at the end of this exercise. If you have more, go back and circle the 2-3 categories that if they fall short will cause the failure of your business. Which are make or break – and which are just desires. At this point you should have no more than 3-4 CATEGORIES from which you will now define your 2011 business goals. Just let go of everything else. The fact of the matter is that if you will focus on the few items most critical to your business health that other things will fall into place more easily later. But you have to do things in order – and you can’t do it all. Success takes time – believe it or not – and a year doesn’t last as long as it did when we were five years old.

4. Create a list of THREE – FOUR goals you want to accomplish in 2011. If we stick to the financial analogy, you’ll look at your list of items in the framework of a single category. For example, look at all of the notes you now have lumped into the financial category. What single metric would accomplish them all – or at least most of them? Would a 15% increase in retail sales allow you to in turn accomplish your debt retirement, personal earnings, and cash flow management issues? Maybe – maybe not. But the idea here is to boil those themes into a single S.M.A.R.T. goal. S.M.A.R.T. standing for Specific, Measurable, Attainable, Realistic, Time-sensitive.

An example in this financial theme would be “Increase retail sales for 2011 10% over 2010.” Only you will know if this is attainable and realistic – but I will help you figure that out by introducing a simple method for accomplishing goals in the next edition of our e-mail newsletter. So sign up now, if you haven’t already.

Supplement Your Goals

Goals are good, and in my mind, necessary. They shouldn’t be like resolutions for a business – because resolutions don’t make it very far. Goals are meant to give you a target to aim at – a way to know you won. You can look back on your year, measure your success and celebrate your wins.

However, goals are usually so specific that without a supporting player they can even be distracting. That’s why I like what Chris Brogan does with his “three words” concept. These are, as I understand, guiding principles for a year that work with goals but provide more than that – a higher level purpose for each year. Read Chris’ excellent post because it explains this concept just fine, so there’s no reason for me to repeat it – and his 2011 post is FULL to the brim of other business people who said their three words out loud and got included in that post. It’ll give you some ideas, hopefully.

Stay tuned for my three words. I’m pretty excited about them.

Photo credit: TheFasterDanish

2011 Marketing Planning Guide: Branding.

Marianna Chapman — Tue, 14 Dec 2010 22:42:43 +0000

This is a post in the “How to Create a 2011 Local Business Marketing Plan”* series. Some of it will be shared here on [resultsrevolution.com]. The rest will be shared via my free newsletter. Get the newsletter to get the full planning series.

Don’t Put Yourself at a Disadvantage at the Start

Whether planning or executing a small business marketing plan, one of the biggest failures I see is in the area of branding. In particular, brands seem to disappear – or at best – are very weak. With that in mind, I want to encourage you that as you think towards 2011 that you renew your dedication to your small business brand (or establish one – if you’ve never cared about branding before).

Nuts & Bolts of a Small Business Brand

We’ve talked about branding basics before. You can read more about it here without me re-hashing the basic elements of visual logo, color scheme and domain name.

Behind every good brand are the “nuts and bolts” that hold it together. The breath that gives it life. And that’s what I want to focus on right now.

In my experience, there are two basic types of businesses: there are businesses that have to compete in a category (men’s clothing, ladies shoes, groceries, etc.) and those that created and own a category (like the lost and unclaimed baggage store in Alabama). The second category is pretty rare. But both categories need some branding “nuts and bolts” in order to survive because we ALL compete for the spending dollars and attention of consumers.

What will make your business stand out – no matter how “typical” it’s product – is the personality and culture of the business. Before you can promote a brand – you have to have a brand. And a brand is simply boiled down to be your reputation.

Your Brand is Your Reputation

That’s right, the logo, color scheme and domain name are just the elements that propel your brand into the marketplace. Your reputation IS your brand.

The Chick-fil-A Example

Chick-fil-A has the fun-loving personality of a bunch of cows campaigning that we all “Eat Mor Chikin.” Their antics and creativity are the “reputation” upon which the brand that sells an average chicken sandwich has soared to amazing heights of success and profitability.

The Broad Street Baking Company Example

On a local level, our client, Broad Street Baking Company, has embraced a colorful (literally) bunch of employees from all walks of life to meet, great and sell with the same enthusiasm that embodies their owners Jeff Good (a former technology sales guy whose passion for community and people is contagious) and Chef Dan Blumenthal (a descendant of a baking family from New Jersey who loves driving very fast cars and can create amazing menu items in every possible menu category). They live the “Have You Hugged Your Baker Today?” mentality that fronts their famous t-shirts, and they also rock and roll through the day just like their new “Grateful Bread” t-shirts attest. They keep life jazzy and full of fresh colorful flavor – on and off the plate – a colossally successful recipe in a town full of great sandwiches.

The Peru Paper Company Example

On the flip side, another client, Peru Paper Company, is filled with heart-warming, genuine goodness that spills over into every life it touches – whether employees or customers. Her brand is the story of changing lives by giving previously impoverished workers a way to provide for their families safely and with dignity – and by spreading a culture of helping others in everything they do stateside and abroad. Their story is their brand – a story that is constantly unfolding because it is the “breath” of who they are. A different kind of brand – but one filled with the brand “nuts and bolts” that lead to success. (Want to read their story about “Cards That Care,” check out this online article out today.)

What is Your Brand?

As you set your sights on 2011, make a list of the elements of your own personality and that of your business that you wish to embody more fully in the new year. Branding needs a CONSISTENT presence that you and your employees can live. It must be your business personality naturally – and fit your business culture naturally. As you cannot force yourself to be someone you are not, you cannot force your business to be something it is not. Find the “nuts and bolts” of your business, then explore ways to bring them more into focus in 2011. Look at the case studies above – and others that you see around that are making their mark – in a highly competitive market. I guarantee it’s because they are far from vanilla – they have a brand that is memorable and consistent. They know who they are – and they’re BEING THEIR BRAND.

Here are just a few more small business branding ideas for you as you embark on this part of your 2011 Marketing Planning journey.

How will you BE YOUR BRAND in 2011?

Results Revolution » Planning & Goal Setting

Pulling Up Weeds

Related Posts

My Three Words for 2011

Related Posts

Set Your 2011 Business Goals

Related Posts

2011 Marketing Planning Guide: Branding.

Most Commented Posts