The more you venture into social media and online marketing for your local business, there more you’ll hear about two particular parts of this online/social world: 1) content and 2) relationships. But what do these two terms mean for you and your business online and locally, for your brick-and-mortar store experience? Well, as it turns out, they mean quite a bit.

What Content Means for Your Business
“Content is King” was the cry of the Internet for the first decade or so, and though other forms of interaction rise in the online world, content still holds top position. Content simply refers to any sort of valuable resource, usually information-based, which is produced and shared online. It’s information in a digital format; the posts on a blog are content. The sound files of a popular podcast are its content. A downloadable eBook is content. Frequent updates and notes on a business Facebook page are content.
For your local business, content is the way you get to prospects and turn them into fans, friends, and lifelong customers. When you provide – online – valuable, relevant content that your target market is interested in receiving, you provide the gateway for interaction, connection, and. wait for it… relationships.

What Relationships Mean for Your Business
Let’s step back and look at what relationships mean for your business in the offline world. You don’t need a marketing primer to know that building relationships – real, solid relationships – gives you a solid foundation for ongoing business. The more people like you, know you, and like your products and services, the more they want to do business with you. Relationships also have the positive effect of extending your business into a whole new circle of prospects with every relationship you make. If people really love what you do, they share it with their friends. You form more relationships, you build more business, and on it goes.

Relationships in online marketing and social media are no different. In fact, they have the added quality of spreading faster and further than “offline” relationships can. Because sharing information, reviews, and opinions is so easy online, people are more apt to do it; and more people can read about their information, reviews, and opinions through social media sites like Facebook. Friends can share with friends and the information keeps going.

What Education-Based Marketing Means for Your Business
Education-based marketing is simply a strategy for sharing content that leads to building relationships? You start by sharing information (content) that is educational; it should tie in to your business somehow. For example, if you run a winery, you could start a blog all about growing grapes, choosing wines, pairing wine and food, finding good wines on a budget, storing wine, etc. Anything that provides educational information about a topic closely related to your business becomes valuable content that can lead people back to your business.

Perhaps you have a great local boutique selling home goods, decor, and gift items; your customer’s love your taste and you often get into long conversations about color schemes and decor. The natural step is to take your expertise online. Start up a Facebook page and start writing notes, sharing little tips and ideas. With very little initial set-up, you can easily start producing videos online, leading anyone who views through simple decorating tutorials or sharing tip, hints, and ideas.

The main idea is that before you try to sell, you simply share valuable, educational information. Your target market will naturally be drawn toward that information and will see you as an expert and a resource. It’s not marketing as much as it is simply being useful and thus, building relationships, but the end result is that all that usefulness creates valuable relationships, which end up building your business.

Photo credit: velkr0

By design, you’ve got customers and lots of them – because they are attending an event that you are hosting or sponsoring. They are a captive audience. Now what?

How do you hold on, keep the edge, make the big event pay off? It’s all about “Leveraging the Boom.”

When you have a dense customer population in your small business – a.k.a. a boom – you MUST make the most out of the event attendees literally while it’s happening in order to grow your business for the long-term. This is the only way to truly get the most return on investment from your event.

To make the most of the bump, you must make smart use of marketing tools to do two things:

1. Capture new customers.
2. Educate them about the benefits of using your company.

There are a lot of ways to accomplish these things, but here are three easy ways to connect that are extremely easy and efficient to accomplish – and fast – ways to turn a short-term boom into long-term sales and business growth for your small business:

1. E-mail. Get that e-mail address! It might not be a hard fact, but it seems like at LEAST 50% of folks have an e-mail enabled smart phone. For example, here’s a fun way to gather a bunch of e-mail addresses at a large event venue: Ask attendees to send an e-mail to you during the event. Then, announce the winner of an immediate prize: move to the front row, get a chair at the chef’s table, win a free dessert, receive an upgrade to the super-duper best package. “Just e-mail us, and we’ll pick a winner… right now.” Taking the 3-5 minutes at an event venue may net you 15 to 100 email addresses – easy.

2. Facebook + TEXT (SMS). While there is a lot you can do with text messaging, here is one free way to gain a connection to your new prospects and customers so that you can sell them more stuff over and over again for a long time.

Start by looking at the number of Facebook “Likes” or Twitter followers you have before the event begins. During the event, post signage and also just ask folks to text “LIKE YOURPAGENAME” to FBOOK (36556). For us we’d say “text LIKE RESULTSREV” to FBOOK on your phone right now. Guess what — you just got a new like! Live events can produce huge bumps in the like numbers for a Facebook Page.

3. Twitter + TEXT (SMS). The same thing holds true on Twitter. Have attendees text FOLLOW RESULTSREV to Twitter (40404). Yep, that’s all it takes to start tweeting. They’ll get your tweets on their phone – even if they’ve NEVER signed up for Twitter before.

But at the end of the day, did that ring you more sales? Probably not today – but it did make sure that you made contact with the people who attended your event. Now, tomorrow, you can stay in touch with them and get to know them better and expose them to new elements of your business – and yes, increase your sales accordingly. It will blow your mind. I promise.

What about you? What is your best method to turn an event into long-term customer relationships (and sales)?

Photo Credit: mastermaq

Editor’s Note: Annie Mueller provides value-filled, relevant content to help small businesses build an effective online presence. In over 6 years of freelance writing, she’s never had an unhappy client.

Networking is about meeting and building relationships with people for a purpose. It’s that last part that counts in the definition, the purposeful part. Otherwise we’re all just socializing, which is what much of it amounts to anyway because if you don’t know your purpose, it’s pretty difficult to achieve it. That’s fine if you just enjoy socializing for the sake of socializing (and, actually, the best social networkers are people like that usually). However, if you’re spending marketing dollars and the prosperity of your business depends on the success of your social networking, you’d better do a bit more than socialize.

1. The Question You’d Better Answer First

Why are you interested in social networking? To build your business? How, exactly?Do you sell online or just promote online? Are you locally, nationally, or internationally focused? Do you want people to talk about your business online, share your links, spread the word about you, learn more about you, recommend you, sign up for a program, get a free sample, get your e-newsletter, read your blog, interact with you, ask questions, get a membership, order a product, pay for a service, refer you to their friends? If social networking works for you just the way you want it to, what will the results be? Get that pinned down first; don’t tweet a single character or start a Facebook page or write a blog post until you know the answer to this question:What do you hope to accomplish from your social networking? What are your ideal results? Be very specific; don’t say, “I want my business to grow.” Say, “I want 75 members in my exclusive coaching clubs,” or “I want to sell 6,000 widgets online next year,” or “I want 100,000 readers so I can sell pricey ads on my site,” or “I want 250+ people in my referral program,” or “I want 100 customers to sign up for my gold-level service club.”

2. Believe in what you have to offer.

Billy Mays. Everybody wished he would be a little bit quieter but nobody doubted he really loved that OxiClean. And he sold it. Bob Ross. He was all calm and light and happy trees and you just knew you could paint that way, too, if you listened to him. He believed it, and he sold it. Tyler Florence. A gourmet chef singing the praises of a packaged salad dressing? Er. Something’s screechy and wrong here. If what you are trying to sell violates the principles you have already defined for yourself and your business, don’t waste your time trying to sell it. You either have to find a new product or service which fits with the way you’ve defined yourself, or you have to redefine yourself and your business. If you can’t convince yourself that what you have to offer is genuinely worthy, then you cannot convince anyone else. Believe in your business, first. If you’re in one of those slog points, revisit the notes you made on top of the mountain. Remember your strengths. Think about your unique offer. Define the value and make sure it’s something you believe in.

3. Find the right people: the ones who actually need and will benefit from what you offer.

Target your online audience as (or more) carefully as you target your target market. Who will be interested in what you have to offer? Don’t waste your time trying to interest “everybody.” NOTHING (except maybe toilet paper) has universal appeal. Focus on the people who will love, adore, and build small shrines to the solution you bring them. They will become your secondary marketers and will talk a whole bunch of other (fringe) people into trying your business, too. They will be passionate, enthusiastic, and committed customers. Get these people. Focus on them. Pour your attention onto them. Quit trying to convince a huge crowd of slightly disinterested folks to get interested in you, and instead, start talking to the people who are already into your field. Your job is half-done.

4. Find a (free) preliminary way to solve problems.

Before you sell, give. This is a basic idea of permission marketing, education-based marketing, and Golden Rule marketing, which are all pretty much the same thing. So pick a name and then apply the concept by giving first. Offer genuine value. Don’t try to cheap out at this point. People will flee and never return.

5. Find and focus on 1 to 3 social outlets.

Even if you have a full-time, salaried social networker plugging away for your business, focusing on a few social outlets rather than trying to have a presence on all of them will get you better results. Of course Facebook and Twitter are the big daddies, but if you know your target audience well (and you should) go where they are, whether that’s Facebook, Twitter, ZombieLandForums.com, or somewhere else entirely. Go to the people you want to reach and focus on a few of the places where they hang out online.

6. Be enthusiastic.

Because if you don’t really care or even like it that much, why should anybody else? Introverts, break out of your personality a bit and show some emotion. If that’s utterly impossible for you, delegate or hire out so you get a voice out there with some enthusiasm in it. Otherwise you waste your time.

7. Offer value, help, and attention.

First, offer free items of value. This could be content (your blog, your resources) or samples (don’t be cheap) or trials or digital products (ebooks, podcasts) or giveaways or clubs or services.Second, offer help when you see a need and, definitely, whenever people ask for it. Don’t hesitate. Don’t count up the loss of billable hours. Help.Third, offer attention when people start interacting with you. Don’t work to get people to notice you and then ignore them when they do. Follow up. Listen, Respond. Interact. Be real. Give your attention.

8. Be consistent.

Give people familiarity and reliability. They tend to like that sort of thing.

• Consistent message: say one thing, say it clearly, and repeat it often.
• Consistent value: don’t create one great product and then cheap out on the next. Your customers will feel betrayed.
• Consistent method: if you blog, post on the same days and follow the same format; if you tweet, offer the same kind of helpful info all the time; whatever you do, set up a format that works for your goal and stick with it. Sure, some variation and creativity is great; just work within some basic boundaries so people know what you offer and aren’t disappointed. It only takes one visit to a blog without a recent post for a visitor to strike you off the “live” list.

9. Be ready to sell what you have to offer.

If you follow the steps as outlined, eventually (maybe much sooner than you think) people will ask, “What else?” You’ve offered value, you’ve been sincere, you’re enthusiastic and likeable, you’ve been helpful, you’ve been consistent. You’ve won them over. They like you. They want to give back. They are eager to invest back in you the way you have invested in them. So give them a way to do just that!

• Make it obvious. Obvious doesn’t mean obnoxious. No flashing signs or neon arrows necessary, but a nice big button that says, “Order XYZ Product Here” could do the trick.
• Make it easy. Purchasing should be a simple, one or two step process.
• Make it sincere. Any sales material you have needs to reflect the heart and vision of your business. Go back to step 1: do you still believe in your business? Put that belief into words. Be real. You can always get an editor.
• Make it subordinate. Yes, this is your business; but your first goal must remain – always – to help the people in your network. If you know that they would be better helped by another product or service, or that your product/service will NOT help them, then it is your responsibility to say so. You may lose a sale, but you will gain a reputation that is worth many more sales in the future.

10. Follow up with even more value after the sale.

Repeat steps #7 and #8 with everyone who buys from you. Sound like hard work? It is. That’s the thing with social networking: it isn’t a magic button or an automatic cash cow. There is no keyword strategy that can build a business without any real value any it. So build a good foundation. Put the work in. And here’s the good news: the initial work will pay off exponentially. That’s the magic part of the social networking model, and it does work. Once you put in the work, the time, the belief, the energy, the effort, the attention, and the value, you win over a few people who love you like you love your business: maybe 10, maybe 100, maybe 1000. Then they network for you. The 10 becomes 100, the 100 becomes 1000, the 1000 becomes 10,000. And it keeps growing. You keep giving, of course. So yes: social networking, done right, is 1) hard work which 2) requires time and effort and 3) takes time before it pays off. But it also 4) does pay off and 5) the returns can be quite great and often 6) will take off and continue to grow far beyond the original investment you made.

Photo Credit: Intersection Consulting

Dear Traditional Advertising Agency:

Reference: See my previous post about the three key elements of a brand.

Leaving your client’s web site URL off of their print advertising does the following harm to your client and it wastes all of their money:

1. This mistake gives you nor your client any way to measure the value of the print advertising by tracking incoming traffic to the web site.

2. This mistake leaves the reader (and potential business prospect) with no real actionable place to go to learn more without making a phone call. (In 2010, we just need a URL. Period.)

3. Worst of all, this mistake leaves the impression that your client is behind the times and isn’t worth considering for important business.

Instead of allowing this sort of image torture to happen for your client, I would recommend that if you insist on pushing print advertising into your client’s budget that you at least implement the following strategies to give the ad spending the best shot at giving a return on investment:

1. Build a vanity URL (www.clientname.com/magazinename).

2. On this specific web page (within your main web site), put valuable, advertisement specific copy, images and links to a wealth of business information, testimonials, and include another call to action to the prospect into your sales funnel deeper. (How about asking them some information about them or providing them with a valuable tool for free to grow their loyalty towards your client’s business?)

3. Put a call to action in the print ad that answers the “What’s in it for me?” question for the prospect and lures them to the vanity URL you created earlier.

4. Collect the data about who visits the page including geography, what else they look at on the site, what information is working and not working and conversion to next step or other actions within your sales funnel.

5. Help your client make adjustments in their process based on this new business intelligence.

Sound simple? Well, it really is pretty simple. No matter how complex the business model, a simple strategy like this followed through to the end (with measurement and continuous improvement) will show your value to your customer as an advertising professional.

There are a million ways to kick that idea up another notch, but for now, let’s start with getting that URL onto the advertisement in the first place and having a web site that’s ready to accept traffic. That’s the first step to building credibility and brand legitimacy in 2010.

Thanks for listening.

Sincerely,
Marianna

Andy and I work with several media outlets – both traditional and new media outlets – to help them “do it better.”

There’s a lot that media can do “better” these days. Here are few ideas that come to mind immediately:

1. Connect & engage with consumers/readers/viewers/listeners better.

2. Provide better value to advertisers.

3. Distribute information better.

4. Build better communities.

5. Give better PR.

That’s right. There’s a lot that media outlets can do to make the event of giving PR – or media coverage, press mentions, etc. – better. Better for whom? Everyone. For the media outlet itself, for the business or person getting the coverage (assuming it’s positive) and for the consumer.

Now, keep in mind, I’m framing this in terms of what you, my readers, care about – and that’s getting or receiving coverage for your small, locally owned business. There are a million caveats to this situation, but for now, let’s focus on the “what if” of a media outlet giving a small business or local business owner some positive coverage of some sort.

One easy way that media can give better PR is to simply include the URL of the small business’ web site into the coverage.

For example, I was just reading a local magazine that had lots of fashion shots where models were dressed in clothing from many boutique shops around town. The brand of the clothing was mentioned and the name of the boutique was mentioned – the place where the model was posing was even mentioned. That leaves THREE opportunities to include three different business URLs in the caption as well. Why would including the URLs into this coverage have made better PR?

1. It would keep me, as a reader/listener/viewer from getting frustrated that I saw something I liked and then didn’t know where to go find it.

2. It would make the media outlet look thorough in its reporting (it is 2010 afterall).

3. It would make the small business owner very happy and even more likely to share the coverage with their network of customers and prospects (which leads to better circulation for your publication).

I think all of those boil down to the consumer having a better feeling towards the media. And when consumers love the media – advertisers love the media. It’s what’s good for the media outlet: to give better PR.

How can you give better PR while maintaining journalistic integrity? There are lots more that come to mind for me – what about you?

Photo Credit: xvaughanx

On Friday, I had the privilege of meeting with a favorite client of ours who is about one year deep in his social media marketing journey. He gives bold testimonial that new media and social media are his number one marketing tools – and he can say that confidently because his businesses are thriving like never before.

Last week, another client of ours closed a deal that had been in the works through social media channels for nearly four months. But what a doozey of a good deal it was – a key influencer purchased and is telling everyone about his purchase. Gold.

We get asked all the time: How quickly can social media move the needle?

There are a lot of answers to the question. Here are a few thoughts I have in the “how long does it take to move the needle” category.

1. Once you have built an engaged social media community and are providing valuable information to them through other new media channels as well (such as e-mail and website or blog), if you ring the dinner bell on social media (most typically Facebook Pages or Twitter), they’ll come. Sometimes in less than an hour. That’s quick needle-moving.

2. Rome wasn’t built in a day. That community that makes some businesses look like an overnight success – it isn’t. Sure, you can build NUMBERS in a matter of days if you know what you’re doing – but trust and engagement that lead to sales (and isn’t that what we’re after: selling more stuff) – that’s a slower hill to climb. Sales will start increasing or at least stabilize in fairly short order, but the real benefit is gained by building long-term trust and engagement with your community of customers and prospects online. That trust that makes them feel like insiders will have a mushroom effect on your business success – when that level of trust reaches critical mass you are staged for record sales numbers, massive amounts of PR, and recommendations from key influentials in your target market – regardless of the economy. The needle moving sales success that happens at this stage of the game happens after deliberate, strategic, and consistent relationship building over a series of months (but not years).

3. Social media doesn’t move the needle. Solid marketing strategy integrated throughout your business, including a wise understanding of your customers and how to use and market via new media and social media tools is what moves the needle.

4. The needle will never move if you don’t make what’s happening online and off-line cohesive and consistent. Inconsistency will leave you dead in the water. You’ll also be dead in the water if the left hand doesn’t know what the right hand is doing.

5. The needle will move the wrong direction if you fail to make good on the promises you make online. If the pizza is burned, and you don’t make me happy again – the needle will undoubtedly move the wrong direction for you – probably sooner than later.

6. The needle is moving all the time whether you want it to you or not. We visited with a local restaurant manager last night that had no idea what was happening on Twitter in his area. Just because your head is in the sand, doesn’t mean that the world isn’t going on around you. The majority of brick and mortar buying decisions are made before the customer ever pulls into your parking lot – they’re looking online first. If you aren’t there – they’ll go somewhere else – and you’ll wonder where your sales are going. You will miss opportunities to grow your business.

The needle is moving, people are talking – are you listening, learning and engaging in an effort to move YOUR needle in the profitable direction – even if it takes a few months to hit one out of the park?

Photo Credit: Unhindered by Talent

A few weeks ago we took the kids on vacation and stopped overnight in Birmingham to visit our blogger friend, Eat Birmingham.

Before we left the next day, the kids and I went on a little shopping jaunt through the villages of Mountain Brook. (If you want to do the same, may I recommend that you get in touch with @shopmtnbrook for advice along your way?) There were lots of fun surprises (we shopped mostly kid-friendly places like the toy stores, kids clothing boutiques and…. Indie Candy in Crestline.

The candymaker in Indie Candy explained to the kids and me how his candy was a better candy: all natural with no high fructose corn syrup or any yucky preservatives of any type. My kids love gummy candy – but it’s TERRIBLE for their teeth. But in this case, I caved. A beautiful selection of fascinating shapes and stained glass colors mesmerized all of us, and as a mom, I loved the somewhat old fashioned look of the signage that announced things like “The Best Gummies EVER” and “Indie Candy: naturally gourmet sweets.” I was sold.

P.S. If your kids love lollipops over gummies, they have lots of those, too – in cool shapes and sizes. See photo.

Indie Candy has a humble shop in Crestline village with a more than friendly and informative candymaker in residence. They’ve made an enterprise by selling their candy through several online candy shops and reaching out to loyal customers through Facebook. What I truly love is that they do what they do well – and they connect well with a dual audience: kids who love candy and mom’s who want healthy choices for their kids. It’s a winning niche with an approachable, friendly attitude.

What niche can you fill in business? How can you connect better with your customers and make something that you can sell not just locally – but beyond? Are you connecting with your customers online and off-line.